Shipping policy

Thank you for choosing to Marck’s Couture .
We are committed to providing a smooth and reliable shipping experience to our customer.
Please review the information below regarding our shipping process.

Shipping Coverage ;-

This shipping policy applies to orders shipped within the United States only.

Shipping Cost

We offer free standard shipping on all U.S. orders.
No minimum purchase is required.

Order Processing Time (Handling Time)

All orders are processed and dispatched within 1–2 business days from the date of purchase.

Delivery Time (Transit Time)

Once shipped, orders typically arrive within 3–5 business days, depending on your location within the United States.

Our Cut-Off Time :-

Orders placed before 3:00 PM (GMT -08:00) (PST )will begin processing on the same business day. Orders placed after this time will be processed on the next business day.

Shipping Carriers

We work with trusted delivery partners, including:

USPS
UPS
FedEx

Product Delivery Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
For Order tracking click - Order track
Tracking information may take up to 24 hours to become active.

Order Not Received

If your order has not arrived within the expected timeframe, please contact us at:

Email: info@marckscouture.shop

We will investigate the issue with the carrier and provide an update as soon as possible.

Undelivered or Returned Packages

If a package is returned due to:

Incorrect or incomplete address
Failure to collect the package
Refusal of delivery

Additional shipping charges may apply for re-delivery.

Lost Packages

If your package appears lost, please contact us within 7 days of the expected delivery date.

We will initiate an investigation with the shipping carrier. If the package is confirmed lost, we will offer:

A replacement (subject to availability), or
A full refund

in accordance with applicable U.S. consumer protection laws.

Delays Outside Our Control -

While we aim to deliver all orders within the stated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Severe weather conditions.
Carrier delays.
Transportation disruptions.
Security checks.
High seasonal demand.

In such cases, we will make every reasonable effort to keep you informed.

Delivery Delays

Delivery delays may occur due to factors beyond our control, including:

Severe weather
Carrier issues
Transportation disruptions
Security checks
High seasonal demand

If a significant delay occurs, we will notify you promptly.

Address Changes

If you need to update your shipping address, please contact us immediately:

Email: info@marckscouture.shop

Address changes may not be possible once the order has been shipped.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.