FAQ

Welcome to the FAQ page of Marck’s Couture. Here you’ll find answers to common questions about orders, payments, shipping, and more.

Orders

Q: How do I place an order?
A: Simply browse our website, select your desired product, add it to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: Can I change or cancel my order?
A: If you need to modify your order, please contact us within 2 hours of placing the order. (Email: info@marckscouture.shop) 

After this time, the order may already be processed and changes may no longer be possible.

Q: Will I receive an order confirmation?
A: Yes, once your order is successfully placed and payment is confirmed, you will receive a confirmation email with your order details.

Q: Will I receive an orde Tracking link .

A; Yes, you can take here ( Order Tracking)

Payment

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

Q: Is my payment information secure?
A: Yes, all transactions are encrypted using SSL technology, and we follow PCI-DSS security standards. We do not store your payment details.

Q: When will I be charged?
A: You will be charged immediately after placing your order.

for more info go - payment policy

Shipping

Q: Do you ship internationally?
A:This shipping policy applies to orders shipped within the United States only.

Q; What is your Cut-Off Time :-

A:Orders placed before 3:00 PM (GMT -08:00) (PST )will begin processing on the same business day. Orders placed after this time will be processed on the next business day.

Q: How long does order processing take?
A: Orders are usually processed within 1–2 business days after payment confirmation.

Q: How long does Transit Time  take?

A; Once your order has been shipped, delivery typically takes 3–5 business days, depending on your location within the United States.

Q: Do you provide tracking information?
A: Yes, once your order is shipped, tracking details will be provided via email (if available).
 for Order Tracking

Q: may i change my Order ?

A:If you need to modify your order, please contact us within 2 hours of placing the order.
(Email: info@marckscouture.shop) 

After this time, the order may already be processed and changes may no longer be possible.

For more info - Shipping Policy

Returns & Refunds

Q: Do you accept returns?
A: We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it.
  • In the original packaging with all brand tags still attached.
  • Accompanied by the receipt or proof of purchase.

Please refer to our Return & Refund Policy for full details.
for more info go -Return and Refund policy 

Q: How long does it take to receive a refund?
A: We will give you a notification once we get and check the return and the permission to get the refund. In case of approval, you will get a refund on the method of payment that you used initially in a span of 10 business days. Your bank or credit-card company may require a long time to put the money back on your account. In case the return had taken over 10 business days after we accepted it,  (Email: info@marckscouture.shop) 

Q; Can you say about refund and return shortly.

A: yeah , here is short Return And Refund Method & Fees.

  1. Restocking fee: None
  2. Return method: By mail
  3. Refund period: 10 working days
  4. Return shipping cost: Customers pay with a return shipping unless the item is defective or erroneous.

 

Products

Q: Are product images accurate?
A: We aim to display products as accurately as possible. However, slight differences may occur due to lighting or screen settings.

Q: How do I choose the right size?
A: Please refer to the size guide available on the product page before placing your order.

Account & Support

Q: Do I need an account to place an order?
A: No, you can place an order as a guest without creating an account.

Q: How can I contact customer support?
A: You can contact us using the details below.

Q: can i join your Social media .
A: yeah . Customers can reach us or stay updated through the following channels:


Contact Information

  • Store Name: Marck’s Couture
  • Address: 216 Avenida Ruiz, Delano, CA 93215, United States
  • Email: info@marckscouture.shop
  • Phone : +1 661-345-6502
  • Business Hours: Monday to Sunday; 09 AM–7 PM,(GMT -08:00)(PST).
  • Sunday: Closed
  • Response Time: We respond within 24 hours.